It’s no surprise that healthcare consumerism and rising healthcare costs are impacting patient expectations. The need for price transparency, online product and provider information, added value for ...

The vice president of revenue cycle at Atrium Health explains how other revenue cycle leaders can benefit from streamlining billing statements and providing patients with financial education. Being ...

As we step into 2024, the financial industry faces an array of challenges that demand a reevaluation of the way users interact with financial services. Users now expect more than just seamless ...

Even if you’re not in health care, you may have heard of the industry’s interoperability initiatives around patient data. The intent is to give providers a more complete view of their patients’ health ...

When it comes to the patient financial experience, communication and transparency are key. HealthLeaders recently held its virtual Patient Financial Experience NOW Summit, bringing together ...

Consumers today manage many complex transactions digitally, from applying for home loans to buying cars. Yet getting clear information about the cost of a healthcare procedure remains challenging.

Accelerated by the healthcare landscape created by COVID-19, improving the patient financial experience has become a top priority for providers in 2020. A staggering increase in unemployment has ...

The family office model is no longer just for the ultra-wealthy. Advisory firms will need to ensure they have the talent and ...

Data, and the technology to intelligently leverage that data, have tremendous potential to improve the patient financial experience. For example, the smart and conscientious use of data can help ...

With price differentials at a minimum, traditional and non-traditional financial service firms are turning to customer experience to set their offerings apart. Financial services firms have long ...

Prudential’s 2016 Asian-American Financial Experience surveyed more than 2,000 self-identified Asian Americans. Prudential’s survey found that this group — one of the fastest growing population ...

ST. PAUL, Minn.--(BUSINESS WIRE)--Securian Financial and Empathy are joining forces to give Securian Financial’s more than 11 million employee benefits customers access to comprehensive support to ...