Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...

The Trump administration has canceled an annual questionnaire of the federal workforce, leaving uncertain whether it will comply with a legal requirement to survey employees. The Federal Employee ...

The American Customer Satisfaction Index results are based on surveys from random customers. High monthly auto payments over longer loan terms could challenge future results. Subaru took the top spot, ...

TOLEDO, Ohio — The city of Toledo wants residents to start “talking trash” — literally. Leaders are asking residents to fill out a survey about their garbage pickup experience as officials weigh the ...

Public support for a nonpartisan civil service has declined over the last year, according to survey data released Tuesday by the Partnership for Public Service, a nonpartisan good government group.

Customer satisfaction is crucial to a successful business, but measuring it has become too inconvenient for some. Mom Worried If New Rescue Dog Had ‘Bonded’ With Baby, Then She Caught Them Two ...

ZenaTech expands DaaS to include bathymetric surveys for underwater mapping using drones, enhancing service offerings for commercial and government clients. ZenaTech, Inc., a technology firm based in ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...