About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology ...

The combined company will deliver a unified customer-experience (CX) platform that brings together SharpenCX's intelligent agent technology with Ytel's best-in-class outbound CX capabilities -- ...

Invent Day 1 delivered a surge of AI, multicloud, and automation news from Las Vegas, as Amazon and its partners unveiled ...

The CRN 2025 Products of the Year awards honor the leading partner-friendly IT products as selected by the solution providers ...

NEW YORK, Nov. 30, 2025 /PRNewswire/ -- Consumer365 has recognized Mailchimp as the Best SMS Marketing Service for 2025, ...

Zomato will now share customer phone numbers with restaurants after obtaining user consent, a significant win for the industry. This move allows eateries to directly engage with customers, enhance ...

TPG Telecom has confirmed a customer in Sydney died last week after a mobile phone could not make Triple Zero calls. The telco says early investigations indicated the failed calls were due to a ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...