About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology ...

The combined company will deliver a unified customer-experience (CX) platform that brings together SharpenCX's intelligent agent technology with Ytel's best-in-class outbound CX capabilities -- ...

Invent Day 1 delivered a surge of AI, multicloud, and automation news from Las Vegas, as Amazon and its partners unveiled ...

The CRN 2025 Products of the Year awards honor the leading partner-friendly IT products as selected by the solution providers ...

NEW YORK, Nov. 30, 2025 /PRNewswire/ -- Consumer365 has recognized Mailchimp as the Best SMS Marketing Service for 2025, ...

The retail world is continually seeking ways to enhance the customer experience. Finding your way becomes much simpler with automation tools. Imagine knowing precisely what your customers want. You ...

Zomato will now share customer phone numbers with restaurants after obtaining user consent, a significant win for the industry. This move allows eateries to directly engage with customers, enhance ...

There are growing questions about whether one of Australia's largest telcos could have done more to ensure customers would be able to call Triple Zero.

TPG Telecom has confirmed a customer in Sydney died last week after a mobile phone could not make Triple Zero calls. The telco says early investigations indicated the failed calls were due to a ...