After a surge in public complaints this summer, the CRA launched a 100-day improvement plan that is now complete.

The fixed voice disruption on Oct 8, 2024, affected about 500,000 of Singtel’s residential and corporate users for more than ...

The tax department has been working to improve the performance of its helplines after several years of significant ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

A newly filed class action in San Diego highlights a key risk for any business deploying AI tools that listen, record, or ...

Parcel delivery company Evri has apologised to customers following concerns that parcels were being dumped with no attempt to deliver them to customers.

With the launch of the digital consent acquisition (DCA) pilot project, select bank customers will shortly begin receiving ...

Scammers are on the job all year, but the holidays may be their most lucrative season. That’s when they try to exploit people who are distracted, stressed out, looking for deals, and rushing to buy ...

Q3 2025 Earnings Call Transcript December 8, 2025 Operator: Ladies and gentlemen, good day, and welcome to Yuanbao Inc.’s Third Quarter 2025 Earnings Conference Call. Today’s conference is being ...

Barclays 23rd Annual Global Technology Conference December 10, 2025 5:30 PM ESTCompany ParticipantsKira Makagon - President ...

Q3 2026 Earnings Call Transcript December 9, 2025 Cognyte Software Ltd. beats earnings expectations. Reported EPS is $0.03, ...

In an effort to keep up with fast-moving events in the world of AI, Weekly Playboy (Dec 22) has a five-part special report titled "Dispatches from the front lines of the 'final battle' between ...