When county officials closed off North Carolina’s Outer Banks to visitors and nonresident property owners in March 2020, Clark Twiddy, president of the local vacation rental management company Twiddy ...

The phrase "the customer is always right" is as old as business itself. Today, though, some consumers are taking that to heart in a very public way. Customers have always complained, but now they have ...

I recently wrote an article that talked about the importance of obtaining regular customer feedback for small businesses. As I discussed, this can provide critical information to help small- to medium ...

While the way businesses connect and communicate with their customers has evolved rapidly over the past decade, 2020 quickly ushered in a new, almost entirely virtual era of customer communication ...

Consumers aren’t the only ones eyeing the perks that customer loyalty programs provide, according to research firm BIA/Kelsey. More than a third of small businesses (38 percent) use customer loyalty ...

TROY, Mich.--(BUSINESS WIRE)--Small businesses are more optimistic about the future; they’re spending more money, and they are more satisfied with their credit card providers. According to the J.D.

Small businesses work tirelessly to attract new customers, but putting in the effort to retain those customers is just as important. However, it can be hard to keep track of all of your customers and ...

TROY, Mich.--(BUSINESS WIRE)--Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are ...