Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, ...

Hotels are businesses. Upgrades are inventory moves. When a nicer room sits empty and the math says an upgrade is cheaper than leaving it unsold, someone on the property will quietly make that call.

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...