Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

INDIANAPOLIS, May 22, 2019 /PRNewswire-PRWeb/ -- Lessonly, the leader in online training software, today announced their addition to Zendesk's new Suite Ready Collection, a curated group of leading ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Customer service turnover should be a concern for all business owners -- especially small businesses. High employee turnover is not only inconvenient but also financially costly, as expenses involved ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

Preserving personalized customer service is crucial for growth. In-house, high-touch support can drive customer satisfaction and profitability, and help you outperform your competitors. Integrating ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the past month, I’ve been asked to write about the ROI on ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Your customer service team interacts directly with ...

Businesses within the transportation industry have a much greater amount of exposure to the public than many industries. Consider that many transportation companies not only maintain a customer ...