Top three retailer accelerates digital development and integration of digital and physical channels to meet consumers' changing behavior and deliver superior customer service experiences BURLINGTON, ...

Better Business Advice has recognized Wing Assistant as its top remote support solution for online stores for offering the best ecommerce virtual assistant in 2025.

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

What Microsoft was working on with Bing Chat has evolved into something much more – Windows Copilot. Copilot is an AI-powered virtual assistant, much like Google Assistant on the Pixel, except with ...

One of the great promises of the digital service economy is the affordability of assistants; on middle-income wages, we can now afford drivers and grocery shoppers--among other services. But, one of ...

Philips has spent the better part of the last year racking up partnerships and acquisitions focused on improving remote healthcare options and the patient experience—and it’s showing no sign of ...

Some AI leaders say everyone will have an AI personal assistant in the near future. Since ChatGPT launched, users have integrated it into their personal and work lives. Some are using AI to plan ...

As virtual assistants become central to banking, financial institutions of all sizes must embrace and leverage this transformation to redefine the customer experience, writes Susan Foulds. In the ever ...

In recent years, one of the most exciting and fastest-growing areas of AI innovation has been the field of AI-powered virtual assistants. This includes both well-known consumer devices like Amazon’s ...

After scrambling to launch bots in the early pandemic, banks including Fifth Third and KeyBank are taking the time to thoughtfully design intelligent digital assistants with better navigation and ...

Interacting with Minnesota's Driver and Vehicle Services (DVS) got a whole lot more convenient Thursday as the agency officially rolled out a multilingual chat feature on its website. It's just the ...

Virtual assistants don't yet live up to their considerable potential when it comes to providing users with reliable and relevant information on medical emergencies, according to a new study from ...