Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the words of Wal-Mart founder Sam Walton: “There is only one boss—the customer. And he ...
Choco Taco is one example of discontinuing a beloved product. Another is All Irish Banks, which recently announced that 70 branches would no longer transact cash, checks, or bank drafts. The backlash ...
If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...
How psychographic insights can elevate CX and provide a competitive edge to customer-facing brands through personalization and emotional resonance. In a customer-centric world, understanding ...
Doing a deep dive into what makes companies tick – and grow and thrive – is an interesting exercise in human nature. One of the things we are most likely to encounter when we begin working with a ...
Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. One of the interesting things about business is the different ways companies go about trying to attract customers ...
A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...
Imagine it's lunchtime. There are half a dozen burger joints you could go to. Assuming prices and food quality are roughly the same at each place, how do you choose where to go? It's all about the ...
The report emphasizes the importance of customer knowledge sharing in today’s competitive market, where customers demand instant, personalized, and relevant information. Traditional methods of ...
PETER BELL, CEO of StorageNetworks, knows his company is in the right market at the right time. While a recent wave of storage hardware vendors such as Hitachi and Fujitsu have urgently tried to ...
Your current research focuses on subscription businesses and the importance of customer capital. What is that, and why is it important for the economy? We often think of firm value as coming from ...
In an era where customers' expectations are quickly rising, it's more important than ever for financial enterprises to offer great experiences. Other industries, such as travel and e-commerce are ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results