VA hospitals and clinics around the U.S. are turning to CSRA to provide IT support services. The move will consolidate 12 VA help desks around the country. CSRA will become the single point of contact ...

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Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

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Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...