While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

SAN FRANCISCO, Nov. 18, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leader in AI agents for customer experience, today announced it has been named a Gartner Cool Vendor in the “Gartner Cool Vendors in ...

The world’s smallest digital violin is playing for AI chatbots, which are having a hard time elbowing out their human counterparts for jobs in customer service, according to a Gartner study.

While there is  widespread speculation that artificial intelligence (AI) will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent staffing due to AI, ...

CHAPEL HILL, N.C., Dec. 12, 2025 /PRNewswire/ -- CData Software, a global leader in data connectivity and integration, today ...

AUSTIN, Texas, Nov. 5, 2025 /PRNewswire/ -- Oracle has once again been named a Leader in both the 2025 Gartner® Magic Quadrant for Cloud ERP for Service-Centric Enterprises and the 2025 Gartner® Magic ...

The MarketWatch News Department was not involved in the creation of this content. Sirion agentic CLM is positioned highest on Ability to Execute and furthest right for Completeness of Vision among 16 ...

First integrations include conversational AI leaders Cognigy and Google Cloud's Dialogflow, speeding enterprise IT development time from months to hours Newest capability of Bandwidth Maestro, the ...

Analysts suggest that agentic browsers create an unacceptable risk for CISOs today, with data exposure now a top security concern - but far from the only one.

AI innovation dominates 2026's strategic technology trends. Gartner's report shows trends that will impact the next five years. Physical AI powers robots, drones, and smart equipment. In 2026, ...