While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

SAN FRANCISCO, Nov. 18, 2025 (GLOBE NEWSWIRE) -- Observe.AI, the leader in AI agents for customer experience, today announced it has been named a Gartner Cool Vendor in the “Gartner Cool Vendors in ...

Gartner found only 20% of customer service leaders have cut human agents because of AI The world’s smallest digital violin is playing for AI chatbots, which are having a hard time elbowing out their ...

While there is  widespread speculation that artificial intelligence (AI) will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent staffing due to AI, ...

Gartner urges businesses to 'block all AI browsers' - what's behind the dire warning ...

Generative artificial intelligence tools and AI agents will trigger a $58 billion shakeup in the software market, opening the door for new competitors to enter as customers will be less locked in by ...

The MarketWatch News Department was not involved in the creation of this content. Sirion agentic CLM is positioned highest on Ability to Execute and furthest right for Completeness of Vision among 16 ...

AUSTIN, Texas, Nov. 5, 2025 /PRNewswire/ -- Oracle has once again been named a Leader in both the 2025 Gartner® Magic Quadrant for Cloud ERP for Service-Centric Enterprises and the 2025 Gartner® Magic ...

AI innovation dominates 2026's strategic technology trends. Gartner's report shows trends that will impact the next five years. Physical AI powers robots, drones, and smart equipment. In 2026, ...

First integrations include conversational AI leaders Cognigy and Google Cloud's Dialogflow, speeding enterprise IT development time from months to hours Newest capability of Bandwidth Maestro, the ...

According to Gartner, only 5% of automakers will continue expanding AI investments at current levels by 2029, a steep fall ...