In the mid-1960s, toll-free service was born, along with some limitations that reduced its service range. Shortly after toll-free service came into existence, a restriction in switching capability ...

(USA TODAY) -- For decades, travelers have been able to count on a toll-free customer-service phone number to contact their airlines. But those numbers are fading away at the nation's emerging ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

A milestone of sorts is passing this year in the telephone industry. It was 25 years ago that American Telephone & Telegraph Co. devised the toll-free 800 number, originally intended only to spare the ...