Facebook may be the most popular Web site in America, but its customer satisfaction score is in the dumps. In fact, Facebook’s customer satisfaction rating is below IRS e-file and in the same ballpark ...

Say you got kicked off Facebook and need to get back on — to talk to friends or run your small business. A Google search for "Facebook customer... Searching For 'Facebook Customer Service' Can Lead To ...

If you ever found yourself in need of customer support for Facebook, how would you go about finding it? If you're like tens of thousands of other people, you might do a quick Google search to locate ...

TRACY, Calif. -- Facebook and Instagram users have long complained there is no way to get help when hackers take over their accounts. There is no phone number to call, and online help pages lead them ...

Are you frustrated with Facebook? You’re not alone. The massive site that has more than 1 billion users worldwide scored the lowest in customer satisfaction among social media sites according to a new ...

is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a decade. Facebook announced a wider availability of its new Customer Chat service today, ...

Say you got kicked off Facebook and need to get back on — to talk to friends or run your small business. A Google search for "Facebook Customer Service" can lead to a surprise. A bad one. Imagine that ...

Imagine that one day you're kicked off Facebook. It happens, regularly. You may not know why exactly. It looks like an algorithm may have done it — and now you need to reach a human being at the ...