Anyone who eats at a quick-service or fast-casual restaurant has a story of the time they waited forever for their order, or the time they got someone else’s order, or the double-whammy – waiting ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...