Certain industries are more client-focused than others. Traditionally, non-medical home care has not been one of those more client-focused industries. My co-founders and I had very difficult ...

Adopting a client-centric culture is one way for firms to stand out from the competition, but it takes a lot of effort to put the client at the firm's center. The right strategy and approach will ...

At Insurance Marketing Agencies, we take pride in our strong, client-centric culture. The agency was founded in 1924 in Worcester. We understand that we are here to provide the highest quality ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In a perfect world, all businesses would be operating from a place where their ...

Too many leaders try to make their business grow by chasing more customer transactions, rather than enhancing customer ...

A law firm’s most precious assets are its clients, which are the source of both today’s business and tomorrow’s referrals. Therefore, you’d think that firms would strive to integrate the voice of ...

At the heart of this year’s Legal Marketing Association's 2017 Southeast Conference was the importance of integrating the voice of the client in all marketing and business development efforts. The ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sheila Karns-Gierek ...

The wealth management industry is undergoing profound change: new regulations, a shifting competitive landscape, and a rapidly evolving customer. No one knows this better than financial advisors ...

Build a client-centric approach to exceed customer expectations, win ongoing loyalty and generate lucrative referrals. Good customer service is crucial for any travel agency. But agents who want to ...

Greensboro: "We've culled our book, but I still find myself getting bogged down with clients that are below my firewall -- I'm most effective as a rainmaker, not dealing with smaller clients," ...