Call Centre Nucleus (CCN), an outsourcing contact centre service provider, has established an on-site Management Services division to train and support call centre operators. The new business unit ...

At a time when many New Zealand businesses and community groups are feeling more pressure than ever, Lifeline is stepping up with a new training and support service specifically for teams and managers ...

Cape Town plans to expand its business process outsourcing (BPO) Afterschools programme, targeting to train another 1 000 young people over the next few months. This comes after the city-funded ...

IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for quality-control and training purposes. These phrases are familiar ...

Lecturer in English Language and Applied Linguistics, The Open University Most of us dread dealing with them, but call centres are hard to avoid as an increasingly ubiquitous aspect of modern life.

Call centres are appearing everywhere. Representing a new way of integrating telecommunications and computer technology into the process of reshaping the division of labour, they are predominantly ...